In-Home Delivery
In-Home Delivery is fully insured type of shipping which includes threshold delivery. Upon delivery,
the delivery men will unload the merchandise from the truck, bring it to your house so you can
inspect the merchandise. This method does not include unpacking, plugging in, installation or debris
removal. No stairs are included. Additional fees will be applied if the door must be taken off of
the hinges. Additional fees will apply if you have stairs. This service does not include
installation. Installation services are sold separately. For additional delivery services and
installation questions, please call our sales department at 1-800-917-9772.
Fedex Ground Delivery
Fedex Ground Delivery - Fedex does not allow customers to open the package prior to signing. If the
exterior packaging is not in good condition and you think the package may also be damaged please
refuse the delivery and contact us immediately. If the box is intact and you found concealed damage
to the item, you have up to 24 hours to report the damage . As soon as you notice the damage please
call our customer service department at 1-800-917-9772 . If damage issues arise after the 24 hour
period, you are responsible for filing all claims with the shipper and Diamond Appliance Group will not be
liable. Therefore a thorough inspection of all packages is important within the 24 hour period.
