In-Home Delivery

In-Home Delivery is fully insured type of shipping which includes threshold delivery. Upon delivery, the delivery men will unload the merchandise from the truck, bring it to your house so you can inspect the merchandise. This method does not include unpacking, plugging in, installation or debris removal. No stairs are included. Additional fees will be applied if the door must be taken off of the hinges. Additional fees will apply if you have stairs. This service does not include installation. Installation services are sold separately. For additional delivery services and installation questions, please call our sales department at 1-800-917-9772.

Fedex Ground Delivery

Fedex Ground Delivery - Fedex does not allow customers to open the package prior to signing. If the exterior packaging is not in good condition and you think the package may also be damaged please refuse the delivery and contact us immediately. If the box is intact and you found concealed damage to the item, you have up to 24 hours to report the damage . As soon as you notice the damage please call our customer service department at 1-800-917-9772 . If damage issues arise after the 24 hour period, you are responsible for filing all claims with the shipper and Diamond Appliance Group will not be liable. Therefore a thorough inspection of all packages is important within the 24 hour period.

Diamond Appliance Group offers full installation & removal on most of our appliances:

• Gas and Electric Ranges
• Cooktops
• Wall Ovens
• Microwaves
• Refrigerators
• Dishwashers
• Washing Machines
• Gas and Electric Dryers

Please Note: Removal of your old appliance is only an option with the purchase of installation or if you have your old appliance disconnected prior to the arrival of the delivery team.

Please call our team of experts at 1-800-917-9772 with any questions that you might have.

If you find a lower price on an identical in-stock item from another authorized dealer, simply contact our concierge service team and we will do everything possible to meet or beat that price. Price must include: shipping, handling, delivery, sales tax and applicable rebates must be shown. Competitor details, including shipping, handling, sales tax, and delivery date must be submitted to Diamond Appliance Group in writing. Diamond Appliance Group will not match competitors' bonus, special or free offers; rebates; financing offers, clearance or closeout prices; prices on used, damaged, returned, open box or display merchandise; service contracts; installation, delivery or assembly services. Diamond Appliance Group’s Price Match Policy does not apply to parts or accessories. Diamond Appliance Group will only price match prior to shipping; once your order has shipped, we will not match a lower price. Diamond Appliance Group's price match policy is not combinable with any other discounts. We reserve the right to amend this policy at any time.