SAVE BIG NOW! EXCLUSIVE DEALS END IN
Diamond Appliance Group offers 2 general available options for placing orders.
Order by Phone: Call us toll free at 1-800-917-9772 and speak to one of our knowledgeable trained sales representatives who'll be eager to answer your questions and concerns.
Order Online: 24 hours a day, 7 days a week
Changes can be made after ordering by calling us at 1-800-917-9772.
Promotional Codes: Promotional Codes are special alphanumeric codes that represent specific discounts on the price on the products Diamond Appliance Group offer. If you have a promotional code or coupon code, you must enter it during checkout process. You will be prompted to enter the code at the same page that you select your shipping method. Once you enter the code and click submit, the promotional code discount will be applied, and you will see it reflected on the next page. The discount is immediately deducted from your total purchase price before payment is made.
Sales Tax: State and Local Sales Tax (6.625%) is automatically charged for orders shipped into the state of New Jersey, only.
Product Descriptions: We provide complete Product Descriptions on most of the product we offer including detailed specs and images. If you require additional information, we recommend that you research the manufacturer’s website.
Order Processing: Order processing time will vary from order to order depending on several criteria. This is the time it takes us to process and verify customer billing and shipping addresses, to validate, verify, and secure credit card payment, transmit order to warehouse for packing and shipping. It is the total calculation of the time it takes to process all these events from when we first receive an order until it leaves our warehouse for delivery that is identified as Order Processing time. With that said, on average Diamond Appliance Group processes orders within 2 business days of receipt.
Delivery: Most items in stock ship within 1-3 business days (Business days DO NOT include holidays and weekends). For incoming items, please call 1-800-917-9772.
Order Status: You can track the status of your order at any time online by clicking on the “My Account” link located in the top menu bar of the Diamond Appliance Group webpage. Simply login to your account with your user ID and password and follow the online instructions. Please note shipping information is not available until the item has left the warehouse and we are provided with tracking information. This tracking information can be entered into the corresponding delivery service used (this information will also be provided to you.) Under normal circumstances, this information is automatically emailed to you.
Order Acceptance Policy: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Diamond Appliance Group reserves the right at any time after receipt of your order to accept or decline your order for any reason. Orders placed online utilizing promotional offers by coupons are directed exclusively at the recipients and are non-transferable. In any event a coupon is misused in this manner, Diamond Appliance Group reserves the right to cancel such order without prior notice. Diamond Appliance Group reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification or information before accepting any order.
We accept payment by the following methods:
We do not accept international credit cards. Personal and company checks may require up to 14 business days to clear before merchandise is shipped. Please make checks payable to Diamond Appliance Group. For Wire Transfer/ACH and Zelle/QuickPay information and instructions please send inquiry via email to sales@diamondappliancegroup.com or call us toll free at 1-800-917-9772.
Billing Address: We require your Billing Address for all credit card orders. This is the address at which you receive your credit card bill each month. You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. Sales Tax will be automatically charged to all orders being shipped into the state of New Jersey. Your Credit Card is charged only after it has gone through the order verification process, at which point it is transmitted to our warehouse for picking and packing.
Shipping Time & Status Explanations: All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification by our Credit and Fraud Protection Department. Below you will find a breakdown of how orders proceed as well as status explanations that can be viewed by logging into your account.
New Order- Your order has been received
Working- We are checking item availability as well as verifying customer information for accuracy.
Incoming- Your item is incoming, and we will keep you posted as to the expected delivery date.
Processing- Your items are available and will now follow normal ordering procedure.
Shipped- Your order has been shipped and you will receive a call and/or email with delivery and tracking information of the trucking service used for your order.
CC Problems- Please contact us, as we cannot process your credit card.
We ship free to the entire Continental US on orders over $999. If needed, additional charges may apply to rural areas, or areas out of the trucker’s service area. We do not ship Internationally or to Alaska and Hawaii.
Will the delivery person bring my package inside?
Please refer to our Delivery/Installation page for all relevant
information.
Ship To Address: You may choose to ship your order to a different address other than your billing address; however, this may result in longer order processing time. We encourage you to ship your order to your billing address. Sales Tax will be automatically charged to all orders being delivered in the state of New Jersey. If you decide to ship your order to an address other than the billing address, we require you to call the customer service number on the back of your credit card after placing your order and instruct your issuing bank/institution to add your shipping address as an authorized "Alternate Shipping Address" on your credit card account. This will only add an extra shipping address to your credit card file. This will not change your billing address. It only takes a few minutes, and it will help shorten any delays in verifying and processing your order. Our Credit card fraud protection system will automatically verify that alternate shipping addresses are authorized. Orders that have shipping addresses that are not authorized will not be processed for shipment!
Complete details are available on our Return Policy page.
Is your website secure, will my personal information and credit card information be safe?
Diamond Appliance Group assures that all information that is entered is encrypted and cannot be accessed by any
outsider. All transactions are 100% secure. You can be fully assured that none of the information provided will be
sold or imported for trade or sale.
Diamond Appliance Group aspires to publish accurate selling prices for the products we offer. However, in the event a product is listed at an incorrect price or with incorrect information due to typographical errors or errors in pricing or product information received from our suppliers, Diamond Appliance Group has the right to refuse or cancel any orders placed for product listed at the incorrect price. Diamond Appliance Group has the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Diamond Appliance Group shall immediately issue credit to your credit card account in the amount of the charge. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. Please note that this policy applies only to products sold and shipped by Diamond Appliance Group. If you find a lower price, please contact us at sales@diamondappliancegroup.com or 1-800-917-9772 and we will research the vendor in question. Please note that any adjustment if any will be made at the sole discretion of Diamond Appliance Group.
Rebates: If the items you are purchasing qualify for an instant rebate, the rebate will be applied at the time you add the item to your shopping cart. If the items you are purchasing qualify for manufacturer mail-in rebate, you will have to do the following:
Click on the rebate link in the product description to download the rebate form
Service and Support: Should you need service depending on the nature of the claim this may be handled by us or directly by the manufacturer. Please contact us at sales@diamondappliancegroup.com or 1-800-917-9772 for further information
Privacy Notice: Complete details are available on our Privacy Policy page.
Copyright & Trademark Notice: All content included on this site, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the property of Diamond Appliance Group or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Diamond Appliance Group and protected by U.S. and international copyright laws. All software used on this site is the property of Diamond Appliance Group or its software suppliers and protected by United States and international copyright laws. Diamond Appliance Group graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Diamond Appliance Group or its subsidiaries. Diamond Appliance Group's trademarks and trade dress may not be used in connection with any product or service that is not Diamond Appliance Group's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Diamond Appliance Group. All other trademarks not owned by Diamond Appliance Group or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Diamond Appliance Group or its subsidiaries.
Disclaimer & Limitation of Liability as to Products Sold: Except as expressly stated herein, Diamond Appliance Group makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Diamond Appliance Group website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Diamond Appliance Group arising from any product sold on the Diamond Appliance Group site shall be the price of the product ordered. In no event shall Diamond Appliance Group, its directors, officers, employees or other representatives be held liable for special, indirect, consequential, or punitive damages related to product sold.
Disclaimer & Limitation of Liability as to the Diamond Appliance Group Website: The Diamond Appliance Group website and the materials therein are provided "as is". Diamond Appliance Group makes no representations or warranties, either express or implied, of any kind with respect to the Diamond Appliance Group website, their operations, contents, information, or materials. Diamond Appliance Group expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Diamond Appliance Group, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Diamond Appliance Group website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Jurisdiction & Venue: You agree that any legal action brought against Diamond Appliance Group shall be governed by the laws of the State of New Jersey without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Diamond Appliance Group website shall be an appropriate federal or state court located in New Jersey.
