Rebates Policy

Many of the products we sell offer mail-in rebates from the manufacturer. Please note that if the rebate form is not provided to the manufacturer in accordance with their rules, the manufacturer may refuse to honor the rebate, so be sure to follow the manufacturer's instructions.

IMPORTANT NOTE:

Collection/payment of rebates is solely between the customer and manufacturer. Diamond Appliance Group assumes no liability or guaranty of payment of third party rebates. Use of any rebates here is limited to the terms and conditions as determined by the manufacturer. If you have questions on these terms and conditions, please contact the manufacturer for assistance.

Have questions about Rebates? Below are some Frequently Asked Questions:

How long should it take for my rebate to show up?
The length of time varies based on the type or number of promotions being offered, as well as the manufacturer who is offering the rebate. All rebate forms provide an estimated time from the post mark date to process and mail your rebate check. For further inquiries on the manufacturer rebates use the Manufacturer Contacts to obtain the companies primary phone number. There should be a telephone number listed on the Rebate form for such inquiries.

Is it best to send a copy of my receipt and hold onto the original?
You'll need to review the rebate form (or legal description) to see whether or not the manufacturer asks you to send the original. Many times they just ask for a copy. If you send your original, always keep a copy for yourself

What does it mean if I'm asked to send the original "UPC"?
This means you will need to send the product barcode, usually found on the packaging. But some boxes may have several different barcodes, and it can get confusing! If you are unsure, ask someone at the point of purchase or call the customer service number on your rebate form.

I forgot to send in for my rebate and it has expired. Can I send it in late and still receive my rebate?
Promotions such as rebates are carefully planned for very specific time frames. If the postmark date has passed for your rebate, unfortunately you will not qualify. Rebates are special because they aren't offered all the time - so check your dates and apply promptly!

Who do I contact if I don't receive my rebate?
Please note: From the day in which the rebate form is mailed, allow the specified fulfillment time listed on the rebate to elapse before inquiring. To inquire about your rebate please contact the manufacture.

As stated above, Diamond Appliance Group assumes no liability or guaranty of payment of third party rebates. Use of any rebates here is limited to the terms and conditions as determined by the manufacturer.